Refunds Policy

At Canadianstop, we strive to provide you with exceptional service and a seamless travel planning experience. This Refunds Policy outlines the terms and conditions related to refunds for services provided through our platform. By using our website, you agree to this policy.

Scope of the Refunds Policy

This policy applies to:

  • Hotel bookings made via third-party providers listed on Canadianstop.

  • Any additional services or promotions directly offered by Canadianstop.

Refunds for Hotel Bookings

Canadianstop acts as a facilitator by connecting users to third-party booking platforms. Refunds for hotel bookings are subject to the terms and conditions of the respective third-party provider.

1. Third-Party Provider Policies

  • Each hotel or booking platform has its own cancellation and refund policy.
  • Users are advised to review the provider’s policies before completing any bookings.
  • Canadianstop is not responsible for disputes, cancellations, or refund delays involving third-party providers.

2. Non-Refundable Bookings

Some bookings may be labeled as non-refundable. In such cases, no refund will be issued, even if the booking is canceled. This will be explicitly stated at the time of booking.

3. Refund Process for Third-Party Bookings

  • To request a refund, contact the respective booking provider directly.
  • Canadianstop will assist with facilitating communication if needed but does not process refunds directly for third-party bookings.

Refunds for Direct Services by Canadianstop

For any services or promotions offered directly by Canadianstop:

  • Refund requests must be submitted within 14 days of the original transaction.
  • Refunds are only granted for services not delivered as described.
  • Refunds will be issued to the original payment method within 7-10 business days upon approval.
Cancellation Guidelines

1. Cancellation Timeframes

Refund eligibility depends on the timing of the cancellation:

  • Flexible Bookings: Cancellations made within the specified timeframe (e.g., 24-48 hours before check-in) may qualify for a refund.
  • Last-Minute Cancellations: Refunds for last-minute cancellations are subject to the provider’s discretion.

2. Contacting Providers

For cancellations and refund inquiries, users should:

  • Contact the booking provider’s customer service directly.
  • Provide booking confirmation details and any relevant documentation.

Non-Refundable Scenarios

Refunds will not be granted in the following cases:

  • No-shows or failure to cancel within the designated timeframe.
  • Non-refundable bookings explicitly labeled during the reservation process.
  • Services already rendered or partially completed.

Refund Disputes

If you experience issues with a refund request:

  • Contact Canadianstop at [email protected] for assistance.
  • We will liaise with the third-party provider to facilitate resolution but cannot guarantee outcomes.

Refund Timelines

Refund processing times may vary based on:

  • The provider’s refund policies.
  • Payment method and banking processes.

Canadianstop is not responsible for delays caused by third-party payment processors.

Contact Us

If you have questions about this Refunds Policy or require assistance, please contact us:

We are committed to helping you resolve refund-related concerns promptly and efficiently.